Frequently asked questions

1. Can I receive packages at the hotel?
   Kindly contact us at [email protected] for more information on our current packages.
2. What is the hotel policy for children?
   We welcome children over the age of 16 years.
3. What is the cost of an extra bed in a room?
   We do not offer the option of extra beds in our rooms.
4. Does the hotel have parking?
   We have ample parking available at no additional cost.
5. What offers and discounts is the hotel offering right now?
   Kindly contact us at [email protected] for more information on our current discounted rate offers.
6. At which time is the check-in?
   14h00 – 18h00
7. At which time is the check-out?
   11h00 (Late check-outs can be arranged at an additional cost subject to availability)
8. Is smoking allowed?
   We do not allow smoking in our rooms. We do however have designated outdoor smoking areas available.
9. What different room types does the hotel have?
   For pictures and room options, please click on the “Rooms” option at the top of our website page.
10. At what time is the breakfast?
    08h00 – 10h00
11. Can you arrange Airport Transfers?
    Yes, at an additional cost.
12. Can you Arrange Wine Tours?
    Yes, at an additional cost.
13. Can you arrange Spa Treatments?
    We can arrange on or off the property spa treatments, which need to be booked in advance.
14. Can you arrange transfers to Restaurants.
    Yes, at an additional cost.
15. Can We order take-outs?
    We do have a list of restaurants that offer a takeout and delivery service at an additional cost.
16. Do you offer alternative power during power outages?
    Yes, we do have a generator on site.
17. Do you offer Vegan & Vegetarian options at breakfast.
    Yes, we do offer vegan and vegetarian options.
18. Is your property within walking distance of the Town Centre?
    It is approx. 15 minutes’ walk to the Main road in Franschhoek.